Privacy Policy

Privacy Policy

This Privacy Policy explains how Guangdong Nanguang Co., Limited (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit https://www.ngtobepretty.com/ (the “Site”), use our services, make purchases on the Site, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we have collected personal information about you from various sources, as set out below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you use our Site and Services. When we use the term “personal information,” we mean information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you submit directly to us through our Services may include:

• Contact information including your name, address, phone number, email address, etc.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, etc.

• Account information including username, password, security questions, and other information used for account security purposes.

• Customer support information including information you choose to include in communications with us, such as when you send messages through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but then you may not be able to use or access those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (collectively “Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, IP address, and other information about your interaction with the Services.

Information Obtained from Third Parties

Finally, we may obtain information about you from external services, such as vendors and service providers that collect information on our behalf, including:

• Companies that support our Site and Services.

• Our payment processing services collect payment information (e.g., bank account, credit or debit card details, billing address) to fulfill your orders and provide the products or services you request, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or external services we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third‑party libraries, and cookies.

• Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the “External Services Websites and Links” section below.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide the Services and fulfill our contract with you, including payment processing, order fulfillment, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, and facilitating returns, exchanges, and other account‑related matters.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for our products or services. This may include using your personal information to better customize our Services and advertisements on our Site and other websites.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to register an account using our Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

• Communicating with You and Improving Our Services. We use your personal information to provide customer support and improve our Services. This is for our legitimate interests in responding to you, providing effective services, and maintaining our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (for our legitimate interests in administering, improving, and optimizing the Services). We may also allow third‑party vendors and service providers to use Cookies on our Site to better customize our services, products, and advertisements on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies using your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent sharing of information with external services such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to external services for contractual performance, legitimate purposes, and other reasons in accordance with this Privacy Policy. Such circumstances include:

• Vendors or other external services that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• Business and marketing partners to provide services and advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request, or otherwise consent to us disclosing certain information to external services (e.g., with your consent to ship products, or when you use social media widgets or login integrations).

• With our affiliates or other companies within our group, for our legitimate interests.

• In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described in “Collection and Use of Personal Information” and “How We Disclose Personal Information” above:

We do not use or disclose sensitive personal information without your consent, or for the purpose of inferring characteristics about you.

External Services Websites and Links

Our Site may provide links to websites or other online platforms operated by external services. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information posted on them. Information you provide in public or semi‑public venues (including information shared on social networking platforms of external services) may be viewable by other users of the Services and/or users of those external platforms without limitation as to our or the external service’s use. Our posting of such links does not, by itself, imply endorsement of the content or the owners or operators of such platforms, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on your location, you may have some or all of the rights described below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you (including details about how we use and share your information).

• Right to Delete: You may have the right to request that we delete the personal information we hold about you.

• Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to Portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to an external service.

• Right to Restrict Processing: You may have the right to request that we stop or restrict our processing of your personal information.

• Right to Withdraw Consent: If we require your consent to process your personal information, you may have the right to withdraw this consent.

• Right to Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do so by responding directly to our refusal.

• Managing Communication Preferences: We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option provided in our emails. Even if you opt out, we may still send you non‑promotional emails, such as those about your account or orders.

You may exercise these rights as indicated on our Site, or by contacting us using the contact details below.

We will not discriminate against you for exercising these rights. Before providing a substantive response to your request, we may need to collect information such as your email address or account details to verify your identity. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide documentation proving that you have authorised them to act on your behalf, and we may also need to verify your identity directly with us. We will respond to your requests in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us again or by lodging a complaint with the data protection authority in your jurisdiction.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by staff, external service providers, and partners in those countries.

When we transfer your personal information outside Europe, we will do so in accordance with approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Policy Updates and Contact Information

If you have any questions, please contact our customer service or email us at: info@ngtobepretty.com.
(For the purposes of this Privacy Policy, the company is Guangdong Nanguang Co., Limited, and you may also reach us by phone at 18923170708.)